1. Introduction

Tutuds ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dropshipping platform service.

Please read this Privacy Policy carefully. By accessing or using the Platform, you acknowledge that you have read and understood this policy.

2. Information We Collect

2.1 Information You Provide

• Account registration details (name, email, password)
• Profile information (phone number, company name, address)
• Payment and billing information
• Store URLs and integration credentials
• Communication with our support team
• Preferences and settings

2.2 Information Collected Automatically

• Device information (browser type, operating system, IP address)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Log files and analytics data
• Geolocation data (with your consent)

2.3 Information from Third Parties

• E-commerce platform data (Shopify, WooCommerce, etc.)
• Supplier information and product data
• Payment processor confirmations
• Analytics providers

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Provide, operate, and maintain the Platform
• Account Management: Create and manage your account
• Integration Services: Connect your stores and supplier accounts
• Order Processing: Facilitate product imports and order fulfillment
• Analytics: Understand usage patterns and improve the Platform
• Communication: Send updates, support responses, and marketing materials (with consent)
• Security: Protect against fraud and unauthorized access
• Legal Compliance: Comply with applicable laws and regulations

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR) and other applicable laws, we process your data based on:

• Contract Performance: Processing necessary to provide our services
• Consent: Where you have given explicit consent
• Legitimate Interests: For business operations and improvement
• Legal Obligation: To comply with legal requirements

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating the Platform (hosting, payment processing, analytics)
• E-commerce Platforms: Shopify, WooCommerce, and other integrated stores (as necessary for functionality)
• Suppliers: Product and order information necessary for fulfillment
• Business Partners: With your consent for additional integrations
• Legal Authorities: When required by law or to protect rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide services
• Required to comply with legal obligations
• Necessary for dispute resolution

You may request deletion of your account and associated data at any time. We will delete your information within 30 days, subject to legal retention requirements.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to certain processing activities
• Withdraw Consent: Revoke consent where processing is based on consent
• Non-discrimination: Exercise rights without penalty

To exercise these rights, contact us at privacy@tutuds.com. We will respond within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate users and maintain sessions
• Remember preferences and settings
• Analyze Platform usage and performance
• Improve user experience
• Deliver relevant content and communications

You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.

10. Third-Party Links and Services

The Platform may contain links to third-party websites or services (Shopify, AliExpress, payment processors, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

The Platform is not intended for children under 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child without parental consent, we will delete it promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions.

13. California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected
• Right to know if information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to delete personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information. Contact privacy@tutuds.com to exercise CCPA rights.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on the Platform and updating the "Last updated" date. We encourage you to review this policy regularly.

15. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us:

• 📧 Email: privacy@tutuds.com
• 📧 Data Protection Officer: dpo@tutuds.com
• 🌐 Website: www.tutuds.com
• 📍 Address: [Company Address]

You also have the right to lodge a complaint with a supervisory authority in your jurisdiction.